As a Product Training Analyst, you play a key role in supporting training initiatives by developing, organizing, and maintaining high-quality training materials, onboarding videos and in-app guidance. This position collaborates closely with the Product Training Manager and cross- functional teams to ensure content effectively enhances user understanding of our healthcare products.

Key Responsibilities: 

• Assist in designing and developing interactive training programs, including online courses, workshops, in-app guidance flows, and PowerPoint presentations tailored to user needs.
• Record training and onboarding videos, how-to guides using personal voice to create reusable training materials that align with the company’s quality and branding standards.
• Present complex concepts in a clear, relatable manner, whether in live training sessions or through pre-recorded content.
• Strong presentation and communication skills, with the ability to explain technical details to a non-technical audience.
• Coordinate with product and engineering teams to stay updated on new features and incorporate them into training content.
• Experience with tools for video recording and editing (using tools like Loom, Trupeer, Runway etc..).
• Analyze user feedback and performance data to identify gaps in training and improve materials.
• Collaborate on user-friendly release notes for product updates.
• Monitor the adoption and effectiveness of training programs through user feedback and analytics.
• Conduct user research to understand learning preferences and optimize training delivery methods.
• Collaborate with stakeholders to ensure all training materials, including videos, guides, and interactive elements, are accurate, engaging, and optimized for the target audience.

Ǫualifications: 

• Bachelor’s degree in a relevant field (e.g., Instructional Design, Communication, Healthcare or Technology).
• 3+ years of experience in product training, instructional design, or a related role.
• Strong analytical skills to interpret data and feedback.
• Experience with tools like LMS, CMS, or digital adoption platforms.
• Familiarity with healthcare technology or SaaS is preferred.
• Excellent organizational and multitasking abilities.
• Strong understanding of adult learning principles and instructional design.
• Methodologies.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in simple terms.

Preferred Ǫualifications: 

• Experience in the healthcare technology sector or a basic understanding of healthcare industry terminology is highly desirable.
• Comfortable speaking on camera or recording voiceovers for training materials.
• Strong presentation and communication skills, with the ability to explain technical details to a non-technical audience.
• Knowledge of HIPAA and other healthcare compliance regulations.
• Familiarity with agile development methodologies.

Why Join Us?

• Competitive Compensation: We offer a highly competitive salary that reflects your experience and expertise, along with performance-based incentives.
• Innovative Culture: Be part of a fast-paced and collaborative environment where your work directly contributes to the success of our product and customer experience. 
• Shaping the Future of Healthcare with AI: Exciting opportunity to work with cutting-edge AI-powered healthcare technology that is transforming industry and improving lives.
• Professional Growth: Opportunities for ongoing learning, development, and career progression.
• Work-Life Balance: Flexible working hours and a culture that values both your personal and professional life.